All Projects2026 
Helix Ticketing App
Portfolio project by Nanakumor Princewill
Production-inspired customer support platform with tickets, roles, and admin tooling — built with Next.js 16 and PostgreSQL by Nanakumor Princewill.
Overview
Helix Ticketing App is Nanakumor Princewill’s full-stack helpdesk / customer-support system (not related to other products named Helix). Users open and discuss tickets; admins manage users, priorities, and system activity from a dedicated console. The goal was to practice enterprise patterns: auth, RBAC, audit trails, and soft deletes — not just a CRUD demo.
What it includes
- JWT authentication with role-based access for users and admins
- Ticket conversations, priority, and status management
- Activity logging and soft deletes for safer data handling
- Responsive admin and user interfaces for day-to-day support work
- PostgreSQL + Prisma data layer with structured validation (Zod)
- Error monitoring wired with Sentry for production readiness
Tech Stack
- Next.js 16
- React 19
- TypeScript
- PostgreSQL
- Prisma
- Tailwind CSS
- JWT
- bcrypt
- Zod
- Sentry